June 12, 2009
Mirror, mirror
The phenomenon of academic mobbing is finally getting some serious attention within academic circles. Right now, the AAUP is holding an international conference on globalization, shared governance, and academic freedom. And the Chronicle of Higher Ed reports that a session was devoted to the particular ways and means of mobbing behavior in academic space (where, unlike the non-academic workplace, power is decentralized, governance is shared, and unit-level leaders--the ones most likely to encounter mobbing behavior--have little or no training in the kinds of leadership such behavior requires).
Here's the CHE squib:
It probably wouldn't be that hard for faculty members to imagine that academic mobbing--a form of bullying in which members of a department gang up to isolate or humiliate a colleague--could derail their careers. But a discussion of the phenomenon today at the American Association of University Professors' international conference on globalization, shared governance, and academic freedom illustrated that the consequences can be much worse.The session, based on a paper titled "Mobbing as a Factor in Faculty Work Life," began with a gripping story about how colleagues and administrators had ganged up on a highly productive tenured professor--think of being subjected to a stream of trumped-up complaints, ousted from an office, shut out of departmental meetings and committees, accused of an affair with a graduate student, and more. The professor was eventually fired and almost immediately afterward died of a stroke brought on by the stress of it all.
The story, actually a composite of the real-life experiences of several professors who were victims of mobbing, was written by Joan E. Friedenberg, a professor of bilingual education at Florida Atlantic University who herself has experienced academic mobbing. Collapsing many stories into one, she said, allows her to better communicate "the feelings of bewilderment and dread that victims of mobbing feel."
Ms. Friedenberg and the paper's co-authors, Mark Schneider, an associate professor of sociology at Southern Illinois University at Carbondale, and Kenneth Westhues, a professor of sociology at the University of Waterloo, presented their research at today's session. Mr. Westhues, who discussed his studies of academic mobbing with The Chronicle in 2006, also offered a handout that included a list of 16 indicators of mobbing. Among them: If rumors are circulating about the target's supposed misdeeds, if the target is excluded from meetings or not named to committees, or if people are saying the target needs to be punished formally "to be taught a lesson," it's likely that mobbing is under way.
But victims should not assume that notifying an administrator will help. Evidence suggests that administrators may find it easier to become part of a mob than to try to stop one, Mr. Schneider said. That's because administrators are likely to think it's better to have one person upset with them than a group. And faculty associations, he said, can't really "confront and expose mobbing unless they are very strong."
Ms. Friedenberg added that administrators should be forewarned that mobbing can have a boomerang effect on them: Some victims are "driven by detail and an intense need for justice," she said, and may launch a "significant counterattack."
She's right about that counterattack bit. I started blogging in 2002 in response to my own experience getting mobbed at Penn. I tried not to talk much about myself but to notice patterns of behavior within academia that resonated with my own experience--and thus Critical Mass was born. It was initially quite an angry blog, and for that reason sometimes painted with too broad a brush. In recent years this blog has calmed down considerably. That's because I've gotten distance on the experience, and the perspective that comes with that, and because I value temperate, reasoned analysis, find conflict exhausting and dull, and distrust ranting--even when it's my own. I'm neither an angry nor a confrontational person by nature, and it's been an interesting journey transforming a blog that began as an expression of personal outrage into something with -- I hope -- a broader purpose and better tone.
When I've written about mobbing here before, commenters sometimes question whether, as a category, it isn't a bit of a red herring. Looked at from one vantage point, the thing that is called academic mobbing might also be called "normal workplace behavior" or even "legitimate response to an incompetent or intractable colleague." Some of the commenters at CHE do that. But academic mobbing really is a thing--and a unique, unicorn-like entity it is, given the decentralized, consensus-driven culture and procedure of academic life. Other commenters at CHE recognize this--and many, for the first time, recognize themselves as targets of mobbing. I relate to that. My own experience with the glorious phenomenon began in 2001. But it was not until 2006, when CHE ran an article on Westhues' work, that I had a name for it, and could read about it, and could see how stylized and archetypal my own personal little hell had been. That's one of the fun paradoxes of workplace mobbing--like its premodern ancestor, witch hunting, it's always true to form, even though it arises spontaneously in small communities that aren't necessarily aware, on any level, that there is a form to follow.
I thought for a little while, after reading Westhues' work, that I would write a book about academic mobbing. I read a lot, and gathered cases and made notes on patterns. I thought I'd bracket the meat of the book with a recounting of my own experience with mobbing--but then decided that at least for the time being, I'd rather move on than relive it all by writing about it.
I do think we need more personal accounts of individuals' experiences with mobbing--that's what will make the experiences begin to count, to be real, and to matter within an institutional framework. As Arlo Guthrie put it, if one person complains, they think you're crazy and they don't listen to you. If two people complain, it's not much better. But if three people come forward, then you have a movement.
The trouble with writing about such experiences, though, is that they are kind of unbelievable--even to the person writing them down. You know as you write that your own lived history is not likely to pass the reasonable person standard. You don't want to take the trouble--and the unpleasant trips down memory lane--if there's just going to be a public dismissal or discounting of what you know to be true. You also don't want to whine--and it's tough to figure out ways of writing about an experience such as academic mobbing without either descending into bathos or assuming an arid posture of noble martyrdom. I've wondered if there might be a way to use humor, but I don't quite see it yet. So, I mull on it, and gladly register moments such as the AAUP panel--which I hope will have a hugely legitimating effect on one of academe's ugliest and least acknowledged cultural norms. And live my life, which is no longer bracketed, as it was for six years, by being mobbed in academia, and which is so, so, so much better for it.
By the way: Here's Westhues' list of 16 signs that mobbing is taking place:
1. By standard criteria of job performance, the target is at least average, probably above average.2. Rumours and gossip circulate about the target’s misdeeds: "Did you hear what she did last week?"
3. The target is not invited to meetings or voted onto committees, is excluded or excludes self.
4. Collective focus on a critical incident that "shows what kind of man he really is."
5. Shared conviction that the target needs some kind of formal punishment, "to be taught a lesson."
6. Unusual timing of the decision to punish, e. g., apart from the annual performance review.
7. Emotion-laden, defamatory rhetoric about the target in oral and written communications.
8. Formal expressions of collective negative sentiment toward the target, e. g. a vote of censure, signatures on a petition, meeting to discuss what to do about the target.
9. High value on secrecy, confidentiality, and collegial solidarity among the mobbers.
10. Loss of diversity of argument, so that it becomes dangerous to "speak up for" or defend the target.
11. The adding up of the target's real or imagined venial sins to make a mortal sin that cries for action.
12. The target is seen as personally abhorrent, with no redeeming qualities; stigmatizing, exclusionary labels are applied.
13. Disregard of established procedures, as mobbers take matters into their own hands.
14. Resistance to independent, outside review of sanctions imposed on the target.
15. Outraged response to any appeals for outside help the target may make.
16. Mobbers' fear of violence from target, target's fear of violence from mobbers, or both.
It's a good list. I can check a box by all sixteen. Westhues--who got into the study of mobbing when he was himself mobbed--notes that "the most important indicator is shown here as No. 12, the enlargement of some real or imagined misdeed or fault in order to smear the target's whole identity, so that he or she is seen as personally abhorrent--a totally alien other, a dangerous, repugnant entity that turns the stomachs of good and decent people." Been there, been that. Amen.
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Comments:
As a long time reader of this blog I would be interested in reading about your experience as a mobbing victim. If you have written about it before could you please post a link.
James -- I haven't described my experience here, and have only touched on it tangentially. I have written about the phenomenon of mobbing more generally several times. The search function on this blog died a few years ago, but you can get at the relevant posts by googling "mobbing site:erinoconnor.org."
How sad that this happened to you at my alma mater, and from the very same department that gave me my degree. I can't say I'm shocked, though. I, too, was persona non grata in that department after I published a Philadelphia Inquirer April '91 op-ed about the politicization of the teaching of English literature -- but I was on my way out into the real world a month later, so it didn't hurt me much. Really sorry that it happened to you.
Thanks, Deb -- and I am sorry you experienced something similar. I'm guessing you'll agree with me, though, when I say that as far as learning experiences go, getting on the wrong side of an English department can't be beat. World view shifts, earth moves, ability to read people, understand groups, and even predict behavior patterns in others increases enormously. In terms of clarifying perceptions and improving understanding, great stuff on the outcomes assessment meter. In terms of health, happiness, and professional well-being, well, not so much.
But you're back at Penn, yes? What dispersed the mob?
Linsee -- I quit in 2008, after a year of unpaid leave. So, not back at Penn, and glad to be out.
Yes, it was indeed character-building. Crummy while it lasted, but boy did my BS Meter get refined. For me, it came at the perfect age, too -- 22. I put those lessons to good use many times.
I read your blog when it started and didn't think it was particularly angry. There was an edge to it, but the tone was appropriate and it was informative. I've been a consistent reader, although I wouldn't mind if you oriented it a bit more to the way you had it in the beginning.
BTW, sorry you're no longer at Penn. It's their loss.
Linsee -- I quit in 2008, after a year of unpaid leave. So, not back at Penn, and glad to be out.
Just curious: did you see mobbing at any other institutions you've worked at? You've written about it as a victim, and as student of it, but have you been an independent observer/witness of it?
I've worked in journalism and academia (and I've had all kinds of other jobs, including flipping burgers in a Burger King) and I think mobbing has its origins somewhere else not mentioned above. Academia (it seems to me) attracts people who feel particularly entitled to a certain autonomy in the workplace. This leads, naturally, to inflated self-esteem and often breeds a specific type of narcissism not found elsewhere. Flip side: acute sensitivity and insecurity. Mobbing allows these unspoken emotions (look at how much of the checklist is emotion, vs. reason, based) to be expiated. Kind like Freud's "narcissism of small differences" idea, Shirley Jackson's lottery, the sacrificial lamb, etc. etc. (I'm guessing this isn't new to a student of the phenomenon).
Curious -- Thanks for your thoughts on the psychology of mobbing. I agree that it expiates (by simplifying, concentrating, focussing) forbidden but highly operative emotions; I think it's ultimately a visceral, almost animal purification ritual (very much, as you note, like Jackson's lottery) that masquerades as a rational, procedural, institutionally appropriate set of dispassionate analyses and actions. One of its defining features is that, unlike bullying, it's not something that can generally be attributed to one aggressive individual; it's dispersed and no one is responsible, it's a collective behavior with no clear origin, and that makes it seem somehow more truthful and legitimate. By the time administrative action kicks in, the admin is thus not initiating anything so much as "following procedure" and "doing his job," in full-blown, banal, Hannah Arendt style. You mention insecurity; I think cowardice is right up in the mix, too.
I have not seen mobbing in non-academic space, though I have seen plenty of abusive top-down behavior in non-academic institutions. That's categorically different, though. I once did some consulting work for a nonprofit that summarily ousted its CEO for no good reason, except that a loose cannon in the organization had an axe to grind and the board members were too bovine to resist being used by the axe-grinder. I quit--and sent a resignation letter to the board detailing exactly why. Fun times.
I suspect that people who follow administrative careers in academia are on the average more conformist than people in general, place a high value on conformity in others, and possess relatively low levels of moral courage...the nature of the career path may well select for such people. If this hypothesis is true, such administrators will inherently be more sympathetic to the mobbers than to the mobbed...and even if they should sympathize with the person being mobbed, will likely lack the courage to take a stand.
If you're interested in the phenomenon of mobbing, you might want to read some of Rene Girard's work. IIRC, Westhues makes some use of Girard, and in my experience reading Girard makes you aware of how prevalent the practice is.
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